We are seeking a friendly and efficient Order Taker to join our team in Riyadh, Saudi Arabia. As a crucial member of our customer service team, you will be responsible for accurately taking and processing customer orders while ensuring a positive dining experience.
- Answer incoming calls and greet customers promptly and professionally
- Take accurate and detailed food and beverage orders from customers
- Input orders into the restaurant's order management system
- Communicate effectively with kitchen staff to ensure order accuracy
- Provide menu recommendations and answer questions about food items, ingredients, and preparation methods
- Upsell additional menu items when appropriate
- Handle customer inquiries, special requests, and complaints with patience and professionalism
- Process payments and handle cash transactions accurately
- Maintain a clean and organized workspace
- Collaborate with team members to ensure smooth operations during peak hours
- Stay updated on menu changes, daily specials, and ongoing promotions
- Adhere to all food safety and sanitation guidelines