As Front Office & Groups Coordinator, you act as a key link between our guests, our operational departments, and our group and event clients.
You enjoy building relationships, coordinating multiple priorities, and ensuring that every guest experience runs smoothly from the first inquiry until departure.
This role combines guest experience, operational understanding, commercial awareness, and coordination.
Guest Experience & Relationship Building
- Deliver a warm, personalized, and professional guest experience.
- Act as an ambassador of the hotel.
- Build relationships with guests, organizers, and corporate clients.
- Welcome VIP guests and support special arrivals.
- Assist with guest requests and contribute to service recovery when necessary.
- Support guest satisfaction initiatives and loyalty programs.
- Promote hotel services and facilities.
Groups, Meetings & Events Coordination
- Follow up group and event requests.
- Coordinate rooming lists and group arrivals.
- Prepare and distribute function sheets.
- Ensure smooth communication between Front Office, F&B, Kitchen, Housekeeping, and other departments.
- Support meeting room and event preparation.
- Anticipate organizer and client needs.
- Contribute to the successful delivery of meetings and events.
Operational Understanding
- Maintain a good understanding of Front Office procedures and hotel operations.
- Support reception operations when required.
- Collaborate closely with Front Office, Food & Beverage, and Housekeeping teams.
- Participate in operational projects and service improvements.
- Help ensure a smooth guest journey throughout the hotel.
Commercial Mindset
- Identify opportunities to enhance the guest experience.
- Contribute to upselling and cross-selling opportunities.
- Develop long-term relationships with guests and clients.
- Support repeat business and guest loyalty.
- Demonstrate curiosity, initiative, and a solution-oriented approach.