Duty Manager- Front Office

Key Responsibilities

• Supervise, coach and support the Front Office team to deliver exceptional guest service.
• Lead daily Front Office operations, ensuring service standards and procedures are consistently met.
• Handle guest enquiries, requests and complaints professionally, ensuring timely resolution.
• Communicate hotel updates, policies and procedures effectively to the team.
• Conduct team briefings and departmental meetings to maintain service excellence.
• Work operational shifts within the Front Office as required.
• Assist with reservations and maximise room revenue through effective inventory management.
• Ensure daily revenue reconciliation and accurate completion of Front Office financial procedures.
• Assist with roster preparation to achieve operational requirements within labour budgets.
• Support recruitment, onboarding, training and performance development of team members.
• Foster a positive, collaborative and high-performing team culture.
• Maintain effective communication with all hotel departments to ensure seamless guest experiences.
• Ensure compliance with privacy, health and safety, and company policies.
• Monitor Front Office equipment and report maintenance requirements promptly.
• Participate in ongoing training and contribute to continuous improvement initiatives.