Butler Supervisor

 .  Has full awareness, manages, and supervises all tasks of his/her staff. 

•    Directs work assignments of non-supervisory personnel. 

•    Informs other operating departments of matters related to Butler operations. 

•    Ensures all communication is carried clearly amongst the team. 

•    Receives, records, and distributes various reports via the Opera system. 

•    Receives, records, and always transmits guest requests and preferences accurately to the team. 

•    Maintains and update administrative data’s. 

•    Maintains key control and track sheet. 

•    Ensures that the pre-arrival preparation is under control and report them to Assist. Head Butler / Head Butler. 

•    Ensures smooth handover of daily activities to next shift. 

•    Appraise appearance, discipline, and efficiency of all staff under direct supervision. 

•    Maintains working area and equipment in a proper state of cleanliness and repair. 

•    Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests. 

•    Handle guest complaints: delegates immediately and reports to Head Butler / Assistant Head Butler. 

•    Meticulously follow consumptions of guest supplies. 

•    Designates department trainer, proactively identifies training needs and schedules consistent trainings in multi-aspect that builds Butlers’ confidence. 

•    Monitors performances and provides timely feedback for improvements. 

•    Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates special occasions and celebrations. 

•    Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests.  

•    Performs related duties and special projects assigned. 

•    Ensures repeat guests are met and greeted by Butlers daily and profiles are updated. 

•    Ensures long-staying, special attention, occasion celebrating guests are taken care of exclusively by Butlers, paying particular attention to their needs and requests. 

•    Fully understands the responsibility of providing the promised service to be given, even it means running a pantry for the needed period / crunch times. 

•    Fully understands that the Butler position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry. 

•    Has an awareness of all positions in the Butler service dept. including their job functions.