Floor Supervisor - Lotti's

What you'll do...

• Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves.
• You will be the guiding light and the example of setting the Vibe and Tone of The Hoxton Way
  • The Hox Standards
  • The LQA
  • Sequence of Service
  • Day-to-Day running of the restaurant, Lounge, Lobby and Mezzanine
• You will be responsible for the Onboarding on new members of the team
• You will be required to give relevant SOP updates to senior management
• You will be responsible for training and developing the waiters on the floor
  • Food Knowledge
  • Beer Knowledge
  • Wine Knowledge
  • Upselling / Suggestive Selling
  • Emotional and Engaged Service Management
• You will be responsible for driving Ennismore/Hoxton initiatives
  • LQA
  • Dis-Loyalty
  • Weekly/Monthly/Quarterly Competitions
• You will support the Bar management team when necessary.
• You will conduct team member chats
  • Performance Reviews
  • 1-2-1 Chats
• Formulate work schedules for the team.
• Maintain inventories and ensure compliance with cash control procedures.
• Complete accounting and administrative reports as required.
• Maintain a positive and friendly attitude at all times.