Assistant Outlet Manager – JAAN by Kirk Westaway
Key Responsibilities
Deliver Exceptional Michelin-Star Guest Experiences
- Lead the dining room team in delivering personalized, intuitive and memorable guest experiences aligned with Michelin-star and luxury hospitality standards.
- Drive service excellence through attention to detail, anticipation of guest needs and effective service recovery.
- Maintain compliance with LQA standards, Accor luxury service culture and restaurant service rituals.
- Build strong relationships with returning guests, VIPs and loyalty members.
Oversee Fine Dining Operations
- Manage daily restaurant operations, reservations, service flow, staffing deployment and outlet readiness.
- Collaborate closely with the Culinary and Sommelier teams to ensure seamless execution of the guest journey.
- Uphold the highest standards of presentation, cleanliness, food safety and operational excellence.
- Conduct daily briefings, coaching sessions and ongoing service training.
Drive Business Performance
- Monitor labour productivity, operating costs and revenue performance to achieve financial targets.
- Support menu engineering, upselling initiatives and guest engagement strategies to maximize profitability.
- Analyse guest feedback and operational metrics to identify opportunities for continuous improvement.
Lead, Develop & Inspire the Team
- Coach, mentor and develop service professionals to deliver consistent world-class hospitality.
- Foster a culture of accountability, teamwork and continuous learning.
- Support recruitment, talent development and succession planning within the outlet.
Collaborate as a Hotel Leadership Partner
- Work closely with internal departments to ensure seamless operations and exceptional guest experiences.
- Champion workplace safety, compliance and luxury service standards.
- Act as a role model and ambassador for JAAN, Fairmont Singapore and Swissôtel The Stamford.