As Rimrock Banff prepares to re-emerge as the first Emblems Collection retreat in North America, we are redefining luxury wellness, from movement and recovery to presence and care.
The Fitness & Wellness Host plays a key role in delivering a refined, safe, and welcoming wellness experience for both guests and members. This role is the steady, reassuring presence within our fitness and wellness spaces, ensuring facilities are pristine, operations run seamlessly, and every guest feels supported, confident, and cared for.
This position is not about performance or instruction, it’s about precision, consistency, and ownership. You are a wellness ambassador who takes pride in the details, understands the importance of structure, and contributes quietly but meaningfully to the guest journey.
Start Date: July 2025
Position Type: Permanent
What You'll Be Doing
Guest Experience & Wellness Service
- Greet all guests and members warmly, creating a calm, professional, and inclusive wellness environment
- Provide clear orientation to fitness and wellness facilities, including equipment use, safety guidelines, and wellness etiquette
- Maintain a visible, attentive presence on the fitness floor to ensure guest comfort, confidence, and safety
- Anticipate guest needs and respond thoughtfully to questions, requests, or concerns
- Uphold Rimrock Banff’s luxury service standards, tone, and brand values at all times
Facility Operations & Presentation
- Ensure fitness centre, studio spaces, pool deck, and wellness areas are impeccably clean, organized, and inviting throughout operating hours
- Complete routine cleaning, sanitizing, resetting, and inspections of equipment and spaces in accordance with health and safety standards
- Monitor equipment condition and promptly report maintenance issues, safety concerns, or supply shortages
- Maintain inventory of towels, water, amenities, and wellness supplies
- Support daily opening and closing procedures, including checklists, logs, and operational standards
Safety & Compliance
- Monitor guest activity to ensure safe and appropriate use of equipment and facilities
- Enforce wellness and fitness policies with professionalism, discretion, and consistency
- Respond appropriately to incidents or emergencies, following established safety and reporting protocols
- Maintain working knowledge of emergency procedures, first aid, and basic health and safety practices
Wellness Support & Collaboration
- Assist with wellness programming, classes, or special experiences as required
- Support Fitness & Wellness leadership with special projects, activations, or guest initiatives
- Collaborate with Front Office, Guest Services, Expeditions, Housekeeping, and Engineering teams to ensure a seamless guest journey