Housekeeping Attendant

To provide consistent service to guest villas, restaurants, public areas, back of the house and other areas that meet the hotel’s standards for cleanliness and presentation

KEY ROLES & RESPONSIBILITIES
• Clean and maintain guest villas, restaurants, public areas, back of the house areas and other areas as assigned on daily basis according to the company’s standards and procedures
• Replenish guest supplies /linen in service stations/ villas /public spaces
• Take good care of the service pantries making sure they are clean and neatly arranged
• Make flower arrangements when and if required
• Ensure guests requests are promptly and courteously met
• Report damage or malfunction in guest villas, restaurants, public areas, back of the house areas, pantries to Supervisor
• Maintain equipment in a proper state of cleanliness and repair
• Maintain a section villa task report as well as a daily productivity report /check list
• Attend daily briefings with supervisor and take on daily assigned tasks as required
• Report lost and found articles to Supervisor immediately
• Handle guest complaints, reporting them to Supervisor immediately
• Report unusual behavior/activities in guest villas, restaurants, public areas, back of the house areas, pantries to Supervisor
• Record villa status in allocated section accurately
• Comply with hotel’s health, safety and hygiene policy
• Adhere to personal grooming and hygiene standards
• Attend meetings and training sessions as required
• Fully understands the difference in guest levels (VIPs) and Room Categories
• Create awareness of functions / operations in public area /restaurants

PERSONAL ATTRIBUTES
• Good organizational skills
• Good level of engagement with guests
• Good knowledge of HK Operations