JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Overall, Role
The Guest Services Ambassador (GSA) plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.
As the first point of contact at Reception, they are responsible for welcoming employees with genuine hospitality and thoughtful services. GRA’s maintain smooth operations by providing administrative support and execution of duties to the highest standards.
Duties & responsibilities
What this job involves –
Site Operations
o Create a comfortable, welcoming and hospitable experience for employees and their guest.
o Boost agility in the workplace by managing up-to-date visitor information.
o Handle internal & external calls and correspondence.
o Anticipate client needs through observation to create memorable experiences.
o Manage stationery requisition and related inventory management.
o Adhoc responsibilities assigned by Facilities Manager.
Customer Services
o Foster a sense of community and create happiness at work for our team, our client and their guest.
o Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.
Visitor Management
o Provide personable and efficient visitor registration services.
o Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
o Enhance safety and security of our client’s facility by management of visitor movement.
o Execute emergency response plan to ensure safety of client and guest when necessary.
Concierge Services
o Deliver concierge service with local expertise and insider knowledge.
o Manage transportations request from visitors and employees.
Conference Meeting Room Booking
o Assist & educate client to achieve optimization and efficiency for meeting room bookings.
o Enhance user comfort and services by efficient turnaround of meeting rooms.
o Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.
Mail Delivery Services
o Organise receipt and deliveries of all mails and courier services.
o Manage mail distribution records and mail logs.
Additional Responsibilities
Administrative Function
· Assist Facility Management Team with tactical planning for the team’s goals and objectives
· Provide facility specific assistance to the project management team as needed or requested
· Manage and maintain small facility management tasks as assigned
· Coordinate special events in support of client or JLL
· Provide support for meetings and conference room reservations as needed and directed
· Assist with the coordination and scheduling of maintenance activities
Communication and Relationship Coordination
· Provide general overall facility management services including continuous monitoring of office/facility
· Act as an interface with client, visitors and guests
· Ensure appreciate follow up with customers
· Provide direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/ execution of work within client environment with minimal disruption
Compliance
· Properly and effectively administer and maintain all security systems
· Assist with budgetary requests, analysis and reporting
· Assist with researching, analyzing and reporting budget variances
Location:
On-site –Bengaluru, KAScheduled Weekly Hours:
48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.