Royal Service Agent

To ensure that service is provided in accordance with the standards of the hotel and at the same time positive

to develop the Hotel's profitability within the framework of relations;

To ensure compliance with all "Fairmont Baku Hotel" service standards in relations with guests and hotel employees;

Provide direct service to guests and employees by remembering guests' names;

To control compliance with the standards, operating principles and procedures of the Front Office department;

Using the knowledge and experience gained in the training to better master and develop the role

to do and be punctual in fulfilling their obligations;

 Check advance orders and monitor guest requests, making sure all standards are in order;

To make sure that there is always a person to answer the calls at the Reception Desk during the entire work shift to receive calls; 

When receiving internal and external calls, behave in accordance with the Hotel's telephone etiquette;

Ensure that every person who calls the Front Office Registration Desk is answered; 

Serving guests with enthusiasm and exceeding their expectations;

To ensure that the hotel receives maximum income through sales programs; Establish and maintain positive relationships with colleagues within the department and with colleagues in other departments, be successful in both communication and work, and support open discussions;