Hostess / Waitress/Waiter Responsibilities
- Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times
- Provide friendly, courteous, and professional service at all times
- Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number
- Prepare table allocations from reservation book before respective meal period seating
- Ensure good communication with Management
- Maintain complete knowledge of all menu items
- Prepare and check tables before service
- Clear and reset tables
- Ensure that all Company practices and procedures are met when delivering food from the kitchen to the Guest
- Ensure the overall cleanliness and order of the restaurant tables, chairs, floors, and service station at all times
- Ensure that all cleaning duties are completed in allocated times to the Company standards
- Complete all opening and closing procedures
- Must be proficient in effective and efficient table maintenance
- Be assertive and attentive at ALL times
- Have thorough knowledge of all product and service procedures
- Ensure the day to day operation is smooth in the restaurant
- Guide and lead the server in the restaurant
- Perform the duties of supervisor on regular basis
- Maximize sales potential and encourage up selling in order to maximize rates.
- Ensure cash floats are secured at all times.
- To work within budgeted costs
- To minimize abuse of operating equipment
- To ensure that requisitions for supplies are completed, delivered and accounted for.
- To minimize the use of overtime
- To ensure that there is enough operating equipment at all times.
- To record all voids, and report any payment discrepancies to Restaurant Manager.
- To follow Company procedures when handling cash, credit cards and cheques.
- To see guests concerning all complaints and report all complaints to Manager.
- To liaise with colleagues over guests requirements and needs.
- To ensure handover at shift end and beginning.
- To liaise with Head Chef on a regular basis.
- To liaise with Reception on a regulars basis.
- To gain customer feedback at all times.
- To complete a full report of the day’s events in the Management Report Book.
- Create and maintain a personal and respectful rapport with regular guests.
- Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
- Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
- Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.
- Support all other revenue centers in the hotel such as Rooms and Events
- To be results driven and totally accountable.
- Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.
- Undertake regular inspections to ensure that the company’s assets are well maintained and protected.
- Ensure that the business is seen as a respected, important member of the community by local influencers.
- Carry out any other duties as are within the scope, spirit and purpose of the job as requested.