Conference and Events Operations Manager

The Conference & Events Operations Manager is the operational number two within the Events team at Sofitel London St James, working in close partnership with the Head of Event Operations to deliver every conference, banquet, and private event to the Sofitel standard. In practice, this means functioning as the on floor Orchestrator who is the person who ensures each moving part of a complex occasion is coordinated, prepared, and performing, from the first room inspection through to post-event close.

The role carries direct supervisory responsibility for the C&E team which may include from time-to-time supervisors, team leaders, permanent staff, casual and agency colleagues and is accountable for the day-to-day execution of events across all spaces. Where the Head of Event Operations sets the standard and holds overall accountability, the Conference & Events Operations Manager is where that standard is applied, enforced, and delivered in practice.

The Conference & Events Operations Manager is expected to act with the full authority and accountability of the Head of Event Operations in their absence, stepping into that role without reduction in standard or presence. The expectation is of a senior operator who is ready to lead the department when called upon, and who brings the sensibility of an Architect of Occasions to every function they oversee which means attending not only to whether an event functions, but to how it feels.

The role sits within the Food & Beverage department and carries a broader contribution to the F&B operational performance during periods of lower event volume, as directed by the Head of Event Operations or Food & Beverage Manager, and in their absence the Hotel Manager.