Guest Service Agent

At Manly Pacific, MGallery Collection, we create memorable moments from the very first hello. As a Guest Service Agent, you will be the face of our luxury hotel, delivering warm, personalised service and ensuring every guest enjoys a seamless and exceptional stay. If you have a passion for hospitality, love connecting with people, and thrive in a fast-paced luxury environment, we'd love to hear from you.

What You'll Be Doing

• Deliver exceptional guest experiences from check-in through to departure.
• Promote and enrol guests into Accor's award-winning ALL loyalty program.
• Respond to guest enquiries via phone, email, and in person with professionalism and care.
• Manage room allocations, process payments, and issue room keys accurately.
• Collaborate with Housekeeping, Concierge, and other departments to anticipate and exceed guest expectations.
• Conduct room tours and support sales initiatives when required.
• Maintain impeccable presentation of the front desk and lobby areas.
• Uphold luxury brand standards and create memorable guest interactions at every opportunity.