Assistant Director of VIP Services

Lead Exceptional Luxury Experiences at Manly Pacific

Manly Pacific, MGallery Collection, is seeking an experienced and passionate Assistant Director of VIP Services to help shape and deliver extraordinary guest experiences. Reporting to the Director of VIP Services, this leadership role is responsible for overseeing daily VIP operations, inspiring a high-performing team, and driving B2personalised service that exceeds expectations. This is a unique opportunity to combine luxury hospitality, guest engagement, and operational leadership within one of Sydney's most iconic beachfront hotels.

What You'll Be Doing

• Support the strategic and day-to-day leadership of the VIP Services department, ensuring seamless operations and exceptional guest experiences.
• Lead, mentor, and develop the VIP Services team through recruitment, training, coaching, rostering, and performance management.
• Create bespoke guest experiences, personalised itineraries, special occasion celebrations, and seasonal activations that elevate guest satisfaction and loyalty.
• Maintain luxury service standards, oversee VIP amenities and guest touchpoints, and champion continuous improvement initiatives across the hotel.
• Manage departmental inventory, resources, and budgets while identifying opportunities to enhance operational performance and revenue.
• Build strong relationships with guests, travel advisors, partners, and internal stakeholders to deliver memorable and seamless experiences from arrival to departure.