National Workplace Director, CRE

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The JLL CRE National Workplace Director is responsible for managing delivery of the defined workplace operations scope delivered on JLL’s CRE Portfolio across our corporate offices in Japan.

The National Workplace Director provides and manages a comprehensive and consistent range of services across the country with a focus on continuous improvement, operational excellence, safety, and compliance. He/she creates a collaborative and impactful Stakeholder engagement strategy and builds a community of ambassadors and workplace support teams to deliver timely and consistent workplace experience & workplace operations. He/she develops client support and feedback initiatives and leads structured regular meetings with stakeholders to enhance relationships.

Key to the success of this role is your ability to develop collaborative relationships across all areas of CRE and senior stakeholders, providing support and driving initiatives and services within our CRE governance model.

You will have proven leadership experience in Real Estate/Facilities/Workplace Management under your belt. You are a natural problem solver and will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems.

Teamwork is a vital aspect of our brand, and we’ll expect you to value this as well. You’ll be the team’s anchor in difficult days and their proud leader in times of success. Most important, you’ll lead by example, and promote open, constructive and collaborative relationships at all levels.

Duties & responsibilities
(not exhaustive)

People Management

• Provide leadership to workplace teams across all offices in Japan
• Mentor & enable training & development of team members
• Ensure succession planning and mobility for all critical roles in the area
• Nurture an environment conducive to good teamwork and co-operation among colleagues
• Promote Initiative/idea-sharing across the team and create opportunities for wider collaboration in CRE and JLL (regionally and globally)

Stakeholder Engagement

• Establish/strengthen credible relationships with Stakeholder leadership in the area
• Respond to Stakeholder requests and concerns in a proactive, constructive manner
• Set up documented, regular connects with Stakeholder leadership at area sites

Contracts Management

• Ensure that all local/area contracts are carried out in line with terms and conditions and with excellence at area sites, and performance monitored by working closely with regional sourcing team
• Work with regional and global purchasing to implement regional/global sourcing strategies
• Drive glidepath savings through regular review of contract terms and conditions, application of Six Sigma best practices, as well as other cost reduction initiatives
• Ensure vendors adhere to JLL’s Code of Business Ethics

Site Operations Management

• Deliver services as defined in the relevant Schedules of the Master Service Agreement, ensuring their implementation and compliance in line with best practice procedures
• Ensure adherence to key performance measurements and achieve specified targets
• Ensure that CRE management is informed immediately of any key performance incidents at sites and support the Head of Operations in performing follow-up actions and communications
• Ensure completion of all required audits and checks and close findings in a timely manner

Health and Safety Management

• Ensure that area sites meet all JLL, legal and statutory EHS requirements and regulations
• Ensure that all JLL staff are working in compliance with EHS regulations

Finance Management

• Ensure that sites meet all financial targets and control requirements
• Provide standard monthly/quarterly/annual reporting and management reports as required
• Drive glidepath savings to meet savings targets; cooperate with regional counterparts on savings as required

Human Experience

• Deliver CRE’s regional human experience program at all sites in the area
• Contribute ideas to the CRE’s human experience regional program
• Help to raise awareness of human experience and new ways of working at all sites in the area
• Ensure human experience is incorporated into the delivery of all service lines

Any other tasks not stated here that are consistent and in line with the role of National Workplace Manager.

 Candidate Specification

Experience

• Work experience of five to eight (5-8) years, five (5) of which should be related to all aspects of workplace (FM) delivery at account level
• Excellent time management and communication skills in both Japanese & English
• Ability to build productive business relationships
• Ability to manage multiple projects independently
• Comprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatory
• MS Office proficiency

Task Skills

o   Hospitality management

o   Project management

o   Planning and organizing

o   Customer relationship management

Personal Skills

o   Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization

o   Confident, friendly & engaging

o   Strong drive and persistence to achieve results

o   Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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