• Determine work requirements and allocate duties to Room Attendants, Experienced Self-Checkers and Team Leaders.
• Oversee the work of the team, suggesting improvements and changes based on observation and feedback.
• Identify and deliver MGallery Magic for guests, based on their preferences and interactions, sharing intelligence with your colleagues through assigned systems.
• Inspect rooms and manage team productivity in line with Hotel guidelines.
• Establish on-going On Job Training Programme within the department to meet service standards and support team members with work based issues.
• Fully induct new staff into the team, department and hotel in the first week of their employment.
• Ensure that all team members under your control carry out their duties in accordance with the service standards and procedures manuals to meet departmental / hotel service standards and brand standards.
• Effectively use guest feedback to improve product and service delivery.
• Openly communicate with team members ensuring regular briefings occur and all relevant information is passed on.
• Delegate duties so all aspects of the shift are covered
• Lead by example, maintain good staff morale.
• Develop weekly staff rosters at least fourteen days in advance to maximise production and guest service at an acceptable wage cost.
• Manage staff within performance guidelines.
• Ensure security of guest rooms and keys.
• Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
• Be competent in the running of the hire and clean laundry operation and ensure the cost effective use of linen and assist with inventories as requested by the Housekeeper.
• Ensure the correct handling of guest laundry and lost property
• Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.
• Respond to special requests with a sense of urgency.
• Ensure VIP rooms have correct amenities as requested by Front Office.
• Ensure that the Health Safety & Environmental policies and procedures are effectively communicated to all employees, contractors and volunteers and the control of visitors to worksites.
• Ensure that Department Safety Procedures and other safety information are prepared and complied with.
• Ensure that Department safety plans are developed in consultation with employees.
• Promote Health Safety & Environmental Management by leading by example.
• Any other reasonable instruction by your Manager
• When required, support the team in undertaking Room Attendant and Public Area cleaning duties:
As a Team Leader, you will support us in growing our distinctive culture by living the La Maison values of
The boar re-runs this search every day and emails you what’s new — scraped straight from company career sites, no recruiter spam. Free.