Manager - Investor Accounting

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are seeking an experienced Manager to join our Investor Accounting team in Houston, TX. Reporting to the Director of Investor Accounting, this role combines hands-on technical execution with direct people management responsibilities, overseeing a team who supports our investor partners and cash management operations.

About the Role

The Investor Accounting Manager will oversee day-to-day operations related to the collection, movement, remittance, reporting, and reconciliation of cash transactions for our diverse investor portfolio. You'll manage a team of professionals while ensuring accuracy, compliance, and efficiency across all investor accounting functions. This position requires both strong technical knowledge of mortgage servicing guidelines and the ability to develop talent while driving operational excellence.

Key Responsibilities

Team Leadership & Development

• Directly manage and mentor team members of varying experience levels, providing guidance on complex technical issues and career development
• Conduct performance evaluations and provide ongoing feedback to drive individual and team performance
• Partner with the Director to develop and implement comprehensive training programs for new hires and continuous education for existing staff
• Build team capacity and foster a culture of accountability, collaboration, and continuous improvement
• Train and manage staff responsible for bank account administration including opening and closing accounts as needed

Investor Relations & Operational Excellence

• Oversee the generation and distribution of remittances and reporting packages for investors including Freddie Mac, Fannie Mae, Ginnie Mae, CMBS, life companies, and other institutional partners
• Serve as a primary point of contact for investor inquiries and escalations, ensuring timely and accurate responses
• Review and approve complex reconciliations and resolve escalated reporting issues
• Collaborate with cross-functional teams to develop, maintain, and enhance policies and procedures for all investor accounting functions
• Review banking fees to identify any changes or trends and recommend areas where negotiation may result in reduced expenses

Compliance & Risk Management

• Actively supports Director during audits by reviewing documentation gathered by the team and drafting responses.
• Assists with responses to audit findings, determining mediation and following-up for compliance.
• Ensure adherence to SOX controls, company policies, and investor requirements
• Monitor compliance with servicing guidelines and regulations for mortgage banking
• Identify and remediate control gaps or process weaknesses

Process Improvement & Technology

• Identify opportunities for technology-driven solutions to enhance accuracy, efficiency, and scalability
• Lead the implementation of process improvements and system enhancements
• Oversee testing of system functionality and validation of software upgrades and reports
• Drive standardization and automation initiatives to create a scalable platform

Strategic Support

• Develop and deliver management reports and analysis to support business decisions
• Support ad hoc projects and strategic initiatives as assigned by the Director
• Contribute to departmental planning and goal-setting

Qualifications

Required

• 6+ years of progressive experience in mortgage accounting or mortgage banking
• 2+ years of people management or supervisory experience
• Strong understanding of investor requirements for Freddie Mac, Fannie Mae, Ginnie Mae/HUD/FHA, CMBS, and life companies
• Solid working knowledge of CRE finance, servicing guidelines and regulations
• Familiarity with SOX compliance requirements and internal control frameworks
• Highly advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, macros, complex formulas, data analysis)
• Excellent analytical and problem-solving skills with keen attention to detail

Preferred

• Bachelor's degree in Accounting, Finance, Real Estate, or related field
• Experience implementing technology solutions or optimizing servicing platforms
• Track record of successfully managing and developing high-performing teams
• Experience serving as liaison during audits or regulatory examinations

What Sets You Apart

• Strong leadership presence with ability to motivate and develop diverse team members
• Proactive and solutions-oriented approach to challenges
• Excellent communication skills with ability to translate complex concepts for various audiences
• Ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment
• Strategic thinker with strong business acumen and ability to see the bigger picture
• Demonstrated ability to drive change and implement process improvements

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.