Position Overview
The Roller Skater Supervisor is responsible for supervising, leading, and motivating the Roller Waiter team to deliver a dynamic, safe, and memorable food & beverage service experience. This role ensures service excellence, operational efficiency, safety compliance, and alignment with Rixos brand standards in a high-energy, entertainment-driven environment.
Key Responsibilities
Leadership & Team Supervision
- Supervise daily operations of the Roller Waiter team during assigned shifts.
- Lead by example in service attitude, skating skills, grooming, and guest engagement.
- Coach, train, and mentor Roller Waiters to consistently meet Rixos service standards.
- Ensure proper staffing, duty rosters, and task allocation based on operational needs.
- Conduct daily briefings, performance feedback, and on-the-job training.
Guest Experience & Service Excellence
- Ensure all guests receive friendly, professional, and engaging service in line with Rixos standards.
- Proactively handle guest feedback, service recovery, and complaints, escalating when required.
- Monitor service flow, order accuracy, delivery time, and guest satisfaction.
- Support upselling initiatives and promotional activities to drive revenue.
Operational Control
- Oversee opening and closing procedures for the Roller Service operation.
- Ensure cleanliness, organization, and visual presentation of service areas at all times.
- Monitor operating supplies, minimize wastage, and support inventory counts.
- Ensure Roller Waiters have full knowledge of menus, promotions, and outlet concepts.
- Coordinate closely with kitchen, bar, and other F&B outlets to ensure smooth operations.
Safety, Skating & Compliance
- Ensure all Roller Waiters comply with skating safety procedures and approved skating routes.
- Monitor floor conditions and immediately address safety hazards.
- Ensure proper use and maintenance of roller skates/blades and protective equipment.
- Enforce compliance with HACCP, food safety, hygiene, and sanitation standards.
- Ensure adherence to Rixos policies, SOPs, and ISO Integrated Management Systems
(ISO 9001, 14001, 22000, 10002).
Training & Pre-Opening Support
- Support pre-opening activities including SOP testing, service rehearsals, and mock operations.
- Participate in training development for roller service concepts and safety procedures.
- Assist management in implementing new concepts, events, and service enhancements.
Administration & Communication
- Prepare shift reports and communicate operational issues to management.
- Ensure clear handovers between shifts.
- Maintain professional confidentiality at all times.
- Collaborate with other departments to support overall guest experience.