JOB PURPOSE
To supervise and coordinate all restaurant food and beverage service operations, ensuring excellent guest service, effective communication with Kitchen and Bar teams, and maximizing sales through product knowledge and upselling techniques.
PRIMARY RESPONSIBILITIES
Administration
- Responsible for staff scheduling and payroll cost to ensure adequate coverage according to established practices and maximize on labour potential; Plans work assignments based on room occupancy forecast, Event orders and VIP list. Adjust schedules to meet emergencies, coordinates with other managers regarding emergency staffing.
- Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.
- Maintains established par stock for operating supplies to ensure smooth operation.
- Make frequent suggestions to Management in reference to improvement of general operation, F&B promotions, cost control and profitability.
- Establishes control procedures for reconciliation of Cashiering before and after service.
- Executes the general responsibility necessary to minimize costs in operating the restaurant and achieving sales goals.
Technical Responsibilities
- Oversees service standard in the restaurant. Ensures that the team conform to the required standards and meet or exceed guest’s expectation
- Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary.
- Participates in the planning of menus & beverage lists.
- Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of food service and preparation with employees.
- Implements and enforces safety regulations and house rules.
- Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures.
- Be familiar with changes and trends in the competition and the market place.