Multisite Reception & Reservation Manager - Paris Society London

1. GUEST EXPERIENCE & BRAND STANDARDS

• Act as a brand ambassador for Paris Society, promoting a positive image internally and externally

• Ensure the highest level of guest welcome and experience across all venues

• Guarantee strict adherence to Paris Society service standards

• Supervise and optimize guest journey: - Physical welcome - - Reservation experience Seating flow • Handle VIP guests and sensitive situations with professionalism and discretion

• Ensure consistency and excellence across all 5 points of sale

2. RESERVATION & TOOLS MANAGEMENT

• Oversee and optimize reservation systems across all venues

• Ensure perfect mastery and daily use of SevenRooms (mandatory)

• Supervise: - Booking flows - - Table allocation strategies Guest database quality

• Support teams in managing complex requests and high-demand services

• Monitor performance indicators (occupancy rate, covers, no-shows, guest preferences)

• Ensure proper handling of emails, calls, and digital guest interactions

3. TEAM MANAGEMENT & LEADERSHIP

• Manage, lead and develop host and hostess teams across both venues

• Act as a strong leader, ensuring team alignment with Paris Society standards

• Oversee recruitment, onboarding, and training of hostess teams • Create and manage team schedules in line with business activity

• Train teams on service excellence, guest experience, and tools (SevenRooms)

• Identify high-potential profiles and support internal growth

• Foster a positive, motivating, and high-performance team environment

• Ensure continuity of operations by being able to step in on any position if needed

4. OPERATIONS & MULTI-SITE COORDINATION

• Ensure smooth daily operations across both venues

• Adapt organization according to activity levels and events

• Maintain strong coordination between the 5 venues

• Ensure consistency in processes, communication, and execution

• Be present on the floor during peak times and high-demand services

• Anticipate operational challenges and implement solutions proactively

5. REPORTING & CROSS-FUNCTIONAL COLLABORATION

• Report directly to the Multi-Site Operations Director on: - Performance - - Operational issues Team management

• Act as a key relay between venues and Paris head office

• Collaborate closely with: - Operations teams - - Events teams Marketing teams

• Ensure proper communication and information flow across all stakeholders

• Contribute to continuous improvement of processes and tools

This list is not exhaustive and may be updated through the year.