The Customer Project Manager role is the primary customer commercial contact for existing business. S/he ensures all project-related activities such as project planning and coordination with interfaces and is responsible for release management, supplier management activities. Responsibility for achieving project objective and targets (time, cost, spec., scope, quality, procurement, profit, budget) incl. escalation if project target is at risk. Professionally apply project management processes, methods and tools, manage interface between customer and project team.
- Primary customer commercial contact for existing business: reporting progress, discussing new proposals, negotiating scope & committing achievable delivery dates, supporting contract negotiations, T&Cs discussions with Sales/Legal, aligning with ART
- Issues Quotes & prepares invoices
- Issuing Purchase Orders of project
- Commercial interface into the business: Financial reporting of projects, creating opportunities in C4C (Salesforce equivalent), maintaining forecasts in PPM
- Responsibility for achievement of the PM-KPI’s (cockpit chart completeness and consistency, OTD, EBIT)
- Project Budget Cost Tracking
- Milestone Planning for projects and releases
- Work in collaboration with a dedicated Customer Kanban Team, either via a Team Product Owner or in team leadership
- If no TEAM Product Owner is installed then there are additional responsibilities:
- Setup project team
- Lead intercultural and interdisciplinary project team
- Interface PPQA (e.g. Release, Hotfix, PreQIC, KIR)
- Project-related coordination of Audits / Certification
- Initiate a project by setting-up a Project Charter (PjC) and a Project Management Plan (PMP), Set-up projects (e.g. project card)
- Maintain internal project management artifacts / processes, Risk management, PrjMan PEP related, Change Management, Lessons learned
- Align with POs as technical responsible of the definition of what is delivered (what does the customer want/need)
- Estimate, specify and adapt the planning (time, budget)
- Responsible for change management affecting the project
- Approval of project-related change requests
- PI Planning being the commercial voice of the customer. Providing inputs for prioritization to Product Owners, promoting customer centricity in the organisation.
- Collect / enter generic customer requirements into appropriate tool and ensure completion of requirements evaluation
- Bringing Market needs to Product Management
- Customer program level planning, working with ARTs & People Leads on resources to deliver projects, planning resource demand in PPM
Leading quote creation, working with the team to prepare cost estimates and scope description, work with SCO to create quote & get approvals in IT4S (Commercial IT Toolset)