We are seeking an energetic, service-driven, and results-oriented Food & Beverage Outlets Manager to lead the daily operations of our restaurants, banquets, bars, and lounges. Reporting to the Hotel Manager, you will be responsible for delivering exceptional guest experiences, driving revenue, working with the Sales and Marketing and maintaining service excellence
Key Responsibilities
- Oversee the day-to-day operations of all assigned F&B outlets, ensuring smooth and efficient service.
- Lead and develop outlet managers, supervisors, and service teams to achieve operational excellence.
- Ensure guest satisfaction through proactive engagement, service recovery, and continuous improvement initiatives.
- Monitor and manage labor costs, productivity, and departmental expenses in line with budget targets.
- Drive beverage and food sales through upselling, promotions, and innovative guest experiences.
- Ensure compliance with company standards, HACCP requirements, health & safety regulations, and hygiene protocols.
- Collaborate closely with Culinary, Stewarding, Purchasing, Revenue, and Marketing teams.
- Analyze outlet performance, guest feedback, and financial results to identify opportunities for improvement.
- Support special events, themed dining experiences, and resort-wide F&B initiatives.