Assist guests with all inquiries, both hotel and non-hotel related
Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
Maintain good relationship with Airport Concierge
Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards
Consult Log Book for information/requests left by outgoing shift
Manage incoming guest mail, messages, facsimiles and special deliveries
Manage all transportation requests
Manage outgoing guest mail, courier services and parcel postage as requested by guests
Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
Receive telephone calls and take messages for guests who are out
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