The Invoice Processing Analyst is responsible for executing and monitoring operational and analytical activities related to invoice processing within the Procure-to-Pay (P2P) / Record-to-Pay (R2P) process in the GBS FSSC environment. This role ensures the timely, accurate, and policy-compliant processing of supplier invoices while supporting operational continuity, SLA and KPI compliance, service quality, and internal controls within the Accounts Payable function.
The position serves as an operational point of contact between internal stakeholders, suppliers, Procurement, Receiving, and support teams to ensure efficient invoice processing and issue resolution. This role represents an intermediate-level position between junior and senior profiles, requiring greater operational autonomy, analytical capabilities, and ownership of operational incidents and exceptions.
Key Responsibilities
- Process PO and Non-PO supplier invoices accurately and within established SLAs.
- Validate tax, accounting, and supporting documentation required for invoice posting.
- Review and resolve discrepancies related to purchase orders, receipts, taxes, supplier information, or incomplete documentation.
- Monitor and resolve invoices on hold, operational exceptions, and processing errors.
- Coordinate with internal stakeholders, Procurement, Receiving, and suppliers to ensure timely invoice release and posting.
- Monitor invoice aging and pending processing activities.
- Manage operational mailboxes and respond to invoice processing inquiries.
- Ensure compliance with internal controls, corporate policies, and audit requirements related to Accounts Payable.
- Maintain operational reports, trackers, productivity metrics, and backlog monitoring.
- Support month-end closing activities related to invoice processing when required.
- Identify opportunities for continuous improvement, process standardization, and operational efficiency.
- Provide operational guidance and support to junior team members when necessary.
- Participate in process documentation updates, working instructions maintenance, and KPI follow-up activities.
- Collaborate with R2P team leaders on operational improvements, process optimization, and service stabilization.