Act as a liaison or contact between clients, laboratory management and department personnel. Also responsible for providing resolution to client service issues and technical support to laboratory personnel and clients.
JOB FUNCTIONS
- Provide quality and timely response to internal and external client inquiries and requests
- Communicate results problems and discrepancies to clients and follow issue through to a satisfactory conclusion
- Track and trend client data as required
- Identify client concerns, complaints, and trends and recommend changes to accommodate client needs
- Set up new client accounts in LIMS and create required documents for sample submission for new clients
- Maintain records of all client communications and requirements
- Notify laboratory of special client requirements and monitor for compliance
- Ensure compliance to ISO 17025 standards are maintained