Coordinate Recreation Activities and Programs:
- Organize and oversee a variety of recreational programs and events, such as fitness classes, pool activities, sports, arts and crafts, games, and outdoor excursions.
- Develop new and innovative recreational activities based on guest interests and feedback, ensuring programs align with the hotel's brand and guest demographic.
- Manage the scheduling and implementation of activities to maximize guest participation and satisfaction.
Ensure Guest Satisfaction:
- Provide excellent customer service, engaging with guests and ensuring their recreational needs are met.
- Respond to guest feedback and concerns related to recreational activities, resolving any issues promptly and professionally.
- Create memorable experiences for guests by ensuring that recreational activities are fun, safe, and engaging.
Maintain Recreation Facilities:
- Ensure that all recreation facilities, including pools, fitness centers, sports areas, and equipment, are clean, safe, and well-maintained.
- Conduct regular inspections of recreational facilities and equipment, addressing any maintenance or safety concerns.
Safety and Risk Management:
- Enforce safety regulations and ensure that associates are trained in emergency procedures and first aid.
- Monitor the safety of guests participating in recreational activities and ensure that associates follow safety protocols.
Promote Hotel Recreational Offerings:
- Assist with the marketing and promotion of recreational activities to hotel guests, both in-house and prospective guests.
- Provide information to guests about available activities, helping them plan and book events or services.