Position: Hostess – Russian Speaking
Department: Food & Beverage
Reports to: Supervisor
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PURPOSE OF POSITION
To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.
KEY ROLES & RESPONSIBILITIES
- Provide a warm and friendly welcome, leading guests and seating them at their table
- Take telephone bookings and maintain a clear and organized reservations book
- Assist in the set-up of tables and displays
- Maintain and update guest database
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor
- Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
- Maintain good working relationship with own colleagues, and all other departments
- Correct preparation of all necessary operational material in the back office
- Learn safety, sanitation and hygiene policies
- Present check to guests and perform cashiering function if needed
- Effectively control guest flow in the restaurant ensuring maximum turnover
- Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
- Train wait staff and bus staff in hostess standards
- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
- Carry out any other duties as and when assigned by the Management of the Hotel
- Assist other Food & Beverage Outlets in their operations within peak times when needed
- Translating menus from English to Russian as well as updating menus as and when required
- Connecting with Russian speaking guests among all other guests too
- Any additional duties assigned.
PERSONAL ATTRIBUTES
- Excellent reading, writing and oral proficiency in English and Russian
- Well-presented and professionally groomed at all times
- Strong interpersonal skills and able to establish a good rapport with guests
- Possess full knowledge of restaurant’s seating/table plan
- Computer knowledge (Microsoft Excel, Word, PowerPoint)
QUALIFICATIONS
- Hotel/Restaurant Management graduate
EXPERIENCE
- 2 year Hotel experience in F&B