The Assistant Quality & Sustainability Manager plays a key supporting role in implementing, maintaining, and continuously improving quality and sustainability systems across the resort. Reporting directly to the Quality & Sustainability Manager, this position assists in driving compliance with internal standards, Vietnamese regulations, and international certifications, while supporting sustainability initiatives that enhance operational efficiency and environmental responsibility.
This role is ideal for a detail-oriented professional with strong analytical skills, hands-on operational awareness, and a passion for quality excellence and sustainable hospitality practices.
Key Responsibilities
Quality Management Support
- Assist in the implementation, maintenance, and monitoring of Quality Management Systems (QMS) and Environmental Management Systems (EMS), including ISO 9001 and ISO 14001
- Support internal audits, inspections, and compliance checks; help document findings and follow up on corrective and preventive actions (CAPA)
- Assist in analyzing operational data, guest feedback, and performance indicators to identify trends and improvement opportunities
- Support continuous improvement initiatives using Lean, Six Sigma, or similar methodologies under the guidance of the Manager
Sustainability & Environmental Initiatives
- Assist in executing sustainability programs related to waste management, energy efficiency, water conservation, and resource optimization
- Support monitoring of environmental performance metrics and sustainability KPIs
- Help ensure daily operational practices align with sustainability goals and environmental regulations
- Participate in supplier and vendor sustainability assessments when required
Training & Communication
- Support the development and delivery of training programs on quality standards, sustainability practices, and compliance requirements
- Assist in raising awareness among employees about quality, environmental responsibility, and continuous improvement culture
- Prepare draft reports, dashboards, and presentations on quality and sustainability performance for management review
Compliance & Coordination
- Support coordination with external auditors, consultants, and regulatory bodies as directed by the Manager
- Assist in maintaining proper documentation, records, and certification requirements
- Help identify potential quality or environmental risks and escalate issues proactively