Role Overview
We are looking for a skilled and passionate AV Technician to join our Audio-Visual team at Rixos Phú Quốc Vietnam. In this role, you will be responsible for the setup, operation, maintenance, and troubleshooting of audio-visual equipment, ensuring flawless technical delivery for events, shows, and daily operations.
You will work closely with internal teams, performers, and event organizers to deliver exceptional guest experiences through high-quality sound, visuals, and lighting.
Key Responsibilities
- Install, set up, test, and operate audio-visual equipment including projectors, microphones, sound systems, lighting, video monitors, cameras, and video conferencing systems
- Operate AV systems during live events, shows, meetings, and presentations
- Manage live audio mixing, video switching, and lighting control
- Perform routine maintenance and inspections to ensure all equipment is in excellent working condition
- Troubleshoot and resolve technical issues efficiently and professionally
- Repair faulty equipment or coordinate external repairs when required
- Support event organizers, presenters, performers, bands, and singers, including sound checks and stage setup in line with technical riders
- Maintain accurate records of AV inventory, maintenance schedules, and repair logs
- Document setup configurations, operating procedures, and troubleshooting solutions
- Collaborate closely with event coordinators, IT teams, and other departments
- Be fully aware of recreation facilities, evening programs, show concepts, and schedules
- Ensure all AV areas and equipment are clean, safe, and well-organized
Compliance & Standards
- Adhere to Rixos Hotels & Resorts policies, operational standards, and ISO Integrated Management System requirements
- Actively participate in quality improvement, risk management, health & safety, environmental protection, and energy-saving initiatives
- Contribute to continuous improvement and guest satisfaction programs