What you’ll do
We are looking for a Groups, Billing and Rooming Coordinator to join the team at SLS Barcelona. Under the guidance of the Director of Sales, you will be responsible for managing group bookings, handling billing processes, and coordinating room assignments.
- Coordinate all group reservations and serve as the main point of contact for group organizers regarding rooming lists and billing processes, ensuring all requirements and preferences are met or exceeded.
- Coordinate with the Conference Manager to align rooming and billing details with the event's overall operations
- Manage room blocks and monitor group reservations to ensure accurate and timely updates.
- Prepare and distribute rooming lists to relevant departments, ensuring all special requests are handled and details are accurate and up to date.
- Prepare and process group billing, reviewing and verifying all charges.
- Charge any incidentals the group incurs in-house.
- Provide exceptional customer service, addressing any concerns or issues promptly.
- Review invoices on a daily basis whilst the group is in-house and ensure that all PM´s are closed on checkout of the group if no credit is applicable.
- Participate as a team player with all departments.
- Attend weekly Coordination meeting, Pre con meetings and credit meetings.
- Prepare group commission forecasting and accruals.