MAIN DUTIES AND RESPONSIBILITIES
Operations & Programs
- Oversee daily operations of the Sports Academy, ensuring facilities are clean, safe, and fully operational
- Develop, implement, and enforce academy policies, procedures, and service standards
- Plan and coordinate sports programs, classes, training sessions, tournaments, and events
- Monitor equipment condition and ensure timely maintenance and replacement
Team Leadership & HR
- Recruit, train, schedule, supervise, and evaluate instructors, coaches, and support staff
- Create staff schedules and manage attendance and payroll coordination
- Foster a positive, performance-driven, and collaborative team culture
- Keep the team updated on industry trends in sports, fitness, and wellness
Guest Experience & Service Quality
- Ensure exceptional customer service standards and promptly resolve guest concerns or complaints
- Actively engage with guests to promote participation in academy programs
- Collect and analyze guest feedback to improve services and offerings
Financial & Administrative Management
- Prepare, manage, and monitor the Sports Academy budget, revenue, and expenses
- Support initiatives to increase participation, program enrollment, and revenue
- Manage supplier and contractor relationships for equipment and facility services
Health, Safety & Compliance
- Ensure full compliance with health, safety, and risk management regulations
- Conduct regular inspections and audits of facilities and activities
- Ensure all emergency procedures, CPR/AED readiness, and incident reporting standards are met