As a Guest Service Agent, you will play a key role in creating memorable experiences for our guests from the moment they arrive until their departure. You will deliver a warm welcome, manage check-in and check-out processes efficiently, and ensure every guest receives personalized and professional service. With your genuine hospitality, excellent communication skills, and problem-solving abilities, you will represent the spirit of Hawar Resort by Mantis and the Accor brand.
What is in it for you:
Key Responsibilities:
Professional Appearance: Maintain the highest standards of grooming and uniform presentation at all times.
Guest Arrival & Departure: Handle guest check-in, check-out, and fond farewells promptly and courteously in line with hotel standards.
Guest Assistance: Provide accurate information and assistance on resort facilities, services, and nearby attractions to enhance the guest experience.
Guest Relations: Anticipate guest needs and handle inquiries, requests, and complaints courteously and effectively.
Cashiering & Billing: Manage payments, deposits, and billing transactions accurately, following cashiering and financial control procedures.
System Operations: Use Opera or a similar Property Management System for reservations, registrations, and guest profiles efficiently.
Service Recovery: Handle guest concerns with empathy and efficiency, ensuring prompt resolution and guest satisfaction.
Brand Ambassador: Represent Accor and Mantis values through a consistent, guest-centric approach.
Team Collaboration: Communicate effectively with other departments to ensure smooth daily operations.
Compliance & Safety: Follow all hotel policies, standard operating procedures, and emergency protocols.
Training & Development: Attend daily briefings, training sessions, and team meetings as required.
Other Duties: Perform additional responsibilities or projects as assigned by management.
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