We are seeking a highly skilled and Guest-focused Duty Manager to join our team in Jeddah, Saudi Arabia. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations, maintaining high service standards, and creating exceptional guest experiences in our hotel.
- Oversee and coordinate all aspects of hotel operations during assigned shifts
- Ensure exceptional guest service by addressing inquiries, resolving issues, and anticipating needs
- Manage and motivate team members to maintain high performance standards
- Handle guest complaints and concerns professionally and efficiently
- Coordinate with various departments to ensure seamless communication and service delivery
- Implement and enforce hotel policies, procedures, and safety regulations
- Monitor and maintain cleanliness and presentation standards throughout the property
- Manage check-in and check-out processes, ensuring a smooth and welcoming experience for guests
- Conduct regular inspections of public areas and guest rooms to maintain quality standards
- Assist in training and developing staff to enhance their skills and knowledge
- Handle emergency situations and make critical decisions when necessary
- Prepare and submit daily reports on hotel operations and guest feedback
- Collaborate with other managers to improve overall hotel performance and guest satisfaction