Oversee Kids and Teenager Club operations across multiple hotels, resorts, and hospitality destinations within the region.
Establish and maintain operational standards, policies, procedures, and brand guidelines.
Conduct regular site visits, operational reviews, and quality assurance audits.
Design and implement innovative recreational, educational, cultural, sports, wellness, and entertainment programs for children and teenagers.
Develop age-specific activities that encourage creativity, learning, social interaction, and physical engagement.
Ensure strict adherence to child safeguarding policies and procedures.
Maintain compliance with local regulations, licensing requirements, and hospitality industry standards related to child care and recreation.
Recruit, train, coach, and mentor Kids Club Managers, Supervisors, and Activity Coordinators.
Develop regional training programs focused on child engagement, guest service, safety, and leadership skills.
Conduct performance evaluations and talent development initiatives.
Assist in preparing and managing regional budgets for Kids and Teenager Club operations.
Monitor operational expenses and resource utilization.
Build strong relationships with hotel leadership teams, recreation departments, and guest experience managers.
Address escalated guest concerns and ensure timely resolution.
Monitor guest satisfaction scores and implement continuous improvement initiatives.
Benchmark programs against hospitality industry best practices.

Kids & Teenager Club Manager

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