Order Planning / Order Management Responsibilities:
- Liaise with customers on orders loading and fulfillment with effective coordination between internal and external parties.
- Contribute to Supply Availability Dashboard: Report FG availability & production/material issues.
- Regularly review materials & capacity situation with VS-LOP planners, identify potential restrictions.
- Drive backlog reduction & communicate recovery plan to BU/LOG, PT/LOP & SC.
- Track and analyze customer demand trend and forecast accuracy for inventory control.
- Validate forecast with respective regions or CSO against RPP/CAPL.
- Drive BU/LOG for Midterm Forecast (MTP) in system to enable resource planning in the plant.
- Prepare and share weekly order list.
- Track and report the daily schedule vs. production actual output.
- Set priorities in sales orders and work closely with shipping department on urgent FG shipments.
- Arrange and lead Supply Validation (SV) Meeting with BU to review mid/long term RPP vs customer forecast.
- Lead routine conference call with customers.
- Engage and work with project team on new project ramp up, master data set up in system.
- Monitor forecast and order loading for new products & products under ramp down or phase out plan.
- Work with BU/LOG to coordinate return FG from IDC/RDCs/LDCs.
- Work closely with other functional team and review opportunities for continuous improvement and business improvements.
- Work closely with logistic team on shipment arrangement.
- Support quarterly CAPL analysis activity.
- Support and prepare management reports (including BPS related) as and when necessary.
- Manage, control & minimize outbound air freight.
- Track & analyze delivery relevant KPIs – Eg. SL1, LT0, AQ.
Inventory Planning in IDC/RDC warehouse:
- Review daily replenishment status in IDC/RDC/LDC & early warning reports, discuss measures to resolve bottleneck situation together with BU/LOG, PT/LOP & SC.
- In bottleneck situation, liaise with BU/LOG on allocation plan.
- Track & analyze FG inventory TCT for selected A-items.
- Set up material master for new SKUs in P13 & add*One.
- Handle PO & outbound delivery for Marketing & Sales samples.
Supporting role:
- Attend & contribute in VS Daily Delivery Meeting (DDM) to review delivery issues & align priority.
- Attend & contribute in Plant Delivery Meeting (DM).
- Contribute on PPT system / departmental improvement activities.
- Ad-hoc tasks as requested by Superior.