The Opportunity:
In this role, you'll design and develop ServiceNow solutions that accelerate Booz Allen's CMDB practice and the Attack Surface Management initiatives that depend on it. With millions of CIs in scope, you'll build configured capability: Workspace views, Platform Analytics dashboards and indicators, Service Catalog items for CMDB requests, CMDB Health and Relationship Health rule configurations, ownership routing, and data quality automation. You'll partner with the ServiceNow Platform Team, ITSM SMEs, and data source owners to convert CMDB-related initiative needs into working ServiceNow solutions, and you'll contribute development effort to SRM and ITSM enhancements as CMDB priorities allow.
You'll be a key technical contributor on a team focused on bringing stakeholders together around CMDB data they can rely on and trust. You'll partner with ServiceNow Platform administrators to validate Discovery data ingestion and flag pattern or ingestion issues for platform-team refinement, and work with application and infrastructure SMEs to reconcile discovered CI data across sources. You'll develop the dashboards, reporting, and Service Catalog capabilities that the Attack Surface Management Working Group and similar CMDB-dependent initiatives need to inform security and operational prioritization. You'll work in coordination with the ServiceNow Platform Team, augmenting their delivery pipeline and converting initiative demand into ServiceNow-ready work. Due to the nature of work performed within this facility, U.S. citizenship is required.
What You’ll Do:
Development:
Design, configure, and develop ServiceNow CMDB solutions including Workspace views, Platform Analytics dashboards and indicators, Service Catalog items, CMDB Health and Relationship Health rule configurations, ownership routing, and data quality automation, in coordination with the ServiceNow Platform Team.
Build Platform Analytics indicators, KPIs, scorecards, and dashboards that surface CI ownership, completeness, environment classification, health trends, and Attack Surface Management metrics for technical and executive audiences.
Develop and maintain the CMDB ServiceNow Workspace and Service Catalog items for CMDB-related requests, including new CI registration, ownership change, retirement, and data correction, including form design and the workflows that route them.
Contribute development effort to SRM and ITSM enhancements as CMDB workload permits, in coordination with the ServiceNow Platform Team.
Analysis and Integration:
Monitor CMDB health and CI relationship health using ServiceNow KPIs, evaluate CI class and sub-class data quality, and perform trending analysis to identify where data quality gaps exist.
Partner with ServiceNow Platform administrators to validate Discovery data ingestion and flag pattern or ingestion issues for resolution and collaborate with application and infrastructure SMEs and data source owners to reconcile discovered CI data across sources and close data quality gaps at the source.
Translation and Backlog Support:
Translate CMDB-related initiative and governance needs, such as Attack Surface Management, Trusted Enterprise Transformation, and CMDB Health and Workspace governance into ServiceNow-ready business outcomes, requirements, user stories, acceptance criteria, and UAT scenarios.
Support the CMDB enhancement backlog: intake, structure, prioritization support, dependency tracking, and readiness for ServiceNow Platform Team delivery.
Support implementation readiness for CMDB-related platform enhancements by validating data mappings, field requirements, reporting needs, and stakeholder acceptance through UAT.
Knowledge Transfer:
Develop knowledge articles that help stakeholders self-serve and collaborate with other ITSM SMEs to contribute to the ongoing improvement of the CMDB practice.
Join us. The world can't wait.
You Have:
3+ years of experience developing and implementing ServiceNow solutions, including configuration of forms, workflows, business rules, script includes, UI policies, and ACLs, including CMDB or CMDB-adjacent functions, such as ITSM, ITOM, or SecOps integration with CMDB
3+ years of experience with ServiceNow CMDB operations, CI relationship health, and data quality, including accuracy, completeness, and consistency, with direct responsibility for CMDB data maintenance, quality checks, and remediation
2+ years of experience with ServiceNow Discovery in an analyst capacity, including reviewing discovered CI data, identifying pattern or ingestion issues, and reconciling data from multiple sources
2+ years of experience building Performance Analytics or Platform Analytics indicators, KPIs, scorecards, and dashboards
2+ years of experience developing ServiceNow Service Catalog items and workflows
Experience translating operational, security, or governance requirements into ServiceNow-ready user stories, acceptance criteria, dashboards, or UAT plans, and progressing them through Agile delivery, including backlog refinement and sprint planning in Jira or ServiceNow SPM
Experience with REST and JSON APIs, including with GraphQL
Experience with ITIL Configuration Management, CSDM framework, and CI lifecycle management principles
Ability to produce stakeholder-facing reports, dashboards, and knowledge articles, and effectively engage technical stakeholders and data source owners.
Bachelor's degree in Information Systems or Information Technology
Nice If You Have:
Experience developing Identification and Reconciliation Engine (IRE) rules, including identifier entries, reconciliation rules, and data source precedence for duplicate prevention
Experience integrating third-party data into the CMDB using Service Graph Connectors or Integration Hub
Experience with CI Class Manager for CI class, attribute, and relationship model configuration
Experience with ServiceNow Flow Designer, GlideAjax, and scripted REST APIs in production
Experience applying the Common Service Data Model (CSDM) methodology in production environments
Experience with vulnerability data sources integration through ServiceNow Vulnerability Response or comparable methods, and vulnerability-to-CI reconciliation in the CMDB
Possession of strong written communication skills
ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist - CMDB (CIS-CMDB), and ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) Certification
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.