Job Summary:
Usher/Ticket-Takers are responsible for providing excellent guest service for Nassau Veterans Memorial Coliseum events. Incumbent should be a self-starter that is able to operate under minimal supervision to accomplish work tasks such as: assist patrons at sports and entertainment events by performing duties, such as greeting guests, collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones. This is a part-time, event-based, union and hourly position.
Essential Duties and Responsibilities:
Greet guests as they enter the Nassau Veterans Memorial Colisuem with a smile.
Responsible for scanning tickets and ensuring all guests have a proper ticket/credential.
Provide guests with friendly and accurate directions.
Check tickets for guests attempting to access their section and assist them in locating their seat.
Responsible for maintaining a fun, friendly, and safe environment in assigned sections.
Respond to guest complaints, questions, information requests and comments.
Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.
Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees.
Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers and Supervisors.
Ability to memorize, recollect, retrieve, and recite relevant information.
Follow all operating policies and procedures at all times.
Maintain company confidentiality.
Other duties as assigned.
Required Qualifications:
High school diploma or equivalent.
At least 18 years of age.
One (1) year prior customer service experience, preferably in a sports/entertainment venue environment.
Reliable, punctual, and regular in attendance with good communication skills.
Must have reliable transportation to and from the Nassau Coliseum for scheduled shifts.
Must have the ability to read, write and understand English in a working environment.
Friendly, outgoing personality.
Ability to take direction well and work well with others.
Must maintain a neat, well-groomed appearance that conveys professionalism at all times.
Must be available to work at least 70% of events per month; including all events on Fridays, Saturdays, Sundays and Holidays.
Work Conditions:
Tasks are performed with moderate supervision.
Walking & standing occurs 95% of the time (4-6 hours per shift).
Employees may be assigned to work positions located outside.
Employees may be scheduled to work until 12:00am or later.
Employee should use precautions & follow safety guidelines.
Upon employment, all employees are required to fully comply with Nassau Memorial Veterans Coliseum rules and regulations for the safe and effective operation of company facilities. Employees who violate these rules and regulations are subject to disciplinary action, up to and including termination of employment.
The Nassau Memorial Veterans Coliseum and ASM Global are committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.