IT Support Apprentice
Salary: £29,586 per annum
Contract: 18-month fixed-term contract
Hours: 35 hours per week, working a rota between 08:30 and 18:00 Location: South Kensington (with travel to other Imperial College London campuses in Zones 1-2)
Expected Start Date: 12th August 2026
Advert Closing Date: The advert closing date is Sunday 7th June 2026 at 23:59; however, the role may close earlier if sufficient applications are received. We encourage candidates to apply as early as possible
About the Apprenticeship
Our IT Support Technician Apprenticeship Programme is designed to give you hands-on experience within a fast-paced IT environment, supporting the development of a strong foundation for a career in technology. Through a combination of practical work and structured learning, you’ll gain the skills and knowledge needed to succeed in a digital support role.
Your employment contract with Imperial will be for a fixed term of 18-months, with the formal apprenticeship training expected to take approximately 15-months.
You’ll work within Imperial’s ICT Customer Success Team, supporting college staff and students by resolving incidents, fulfilling service requests and responding to queries.
Your experience will be delivered across the following areas, giving you exposure to different support environments:
1st Line Service Desk – delivering remote support via phone, email and live chat, and managing requests through the service management system.
TechBar – providing face‑to‑face IT support at designated campus locations.
Field Engineering Support – delivering deskside, in‑person technical support across college buildings.
Training & Qualification
Alongside hands‑on experience, you’ll receive structured training and support to help you develop throughout the programme. This includes:
An initial one‑week induction delivered by Imperial and the apprenticeship training provider.
A minimum of 20% off‑the‑job learning across the duration of the apprenticeship.
The remaining 80% of your time spent in role, gaining practical experience while carrying out your day‑to‑day responsibilities.
Ongoing support with assessments and evidence gathering throughout the programme.
On successful completion, you’ll achieve the Digital Support Technician Level 3 qualification, providing a nationally recognised credential and a strong foundation for a career in IT.
Location & Travel
You’ll begin your apprenticeship at Imperial’s South Kensington campus, working on-site full time. As you gain experience and confidence in the role, and following agreement with your manager, there may be opportunities for hybrid working.
The role will involve travelling to other Imperial campuses across London Zones 1–2, so flexibility and a willingness to work across different locations is essential. This exposure provides valuable insight into how IT services operate within a large, world‑leading organisation and will support your development and future progression in the field.