Customer Complaint Management
Complaint receiving, D2/4Q report
Implement containment action @ customer side
Failure part return RB
Follow 2-14-60 rule to track problem solving & 8D status, and feedback to customer
Implement corrective action @ customer side
Warranty Management
Support warranty agreement negotiates
Claim charge to 3rd party / PtP plant
Customer warranty cost reimbursement
Customer warranty cost monitor & assessment
Customer quality management
Interface of customer quality
Customer special requirement assessment & tracking
MIS data tracking
Project management
PPAP
QGC5 quality support
PHA support
RB preventive quality case handling @ customer side
Customer satisfaction support
Customer audit/ visit support
Coordinate, perform and supervise the customer quality related tasks self-dependent according to the customer and RB quality requirements and in co-operation with RB and custmer team members
Plan and carry out meetings with the customers
Escalate topics to line managers if potential customer escalation expected
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