Legends Global is seeking an experienced and motivated Senior Food Service Manager to oversee daily food and beverage operations, including concessions, exhibitor services, bars, and event support areas. This leadership role is responsible for ensuring exceptional customer service, operational efficiency, and compliance with food safety standards during high-volume events.
The ideal candidate will possess strong leadership skills, experience managing both union and non-union staff, and the ability to lead effectively in a fast-paced event environment. This individual will serve as a visible presence on the event floor, support department managers and supervisors, and ensure successful execution of all food and beverage operations.
Essential Duties and Responsibilities
- Learn Forecasting Concessions. Work with your Director to forecast and schedule concession operation and prepare labor cost summary.
- Oversee concession managers, exhibitor service managers, bar managers, union and non-union supervisors, and operational support areas during events and non-event periods.
- Attend planning meetings, pre-conference meetings, and page-by-page event meetings to ensure operational readiness.
- Maintain exceptional levels of internal and external customer service.
- Over see labor cost and productivity.
- Provide strong floor leadership during events to oversee execution and resolve operational issues in real time.
- Train and coach food and beverage managers and supervisors on company procedures, service standards, equipment operation, and safety protocols.
- Organize and monitor the setup and execution of catering events, exhibit hall receptions, concessions, and exhibitor services.
- Enforce food handling, sanitation, and workplace safety standards in compliance with company and health regulations.
- Coordinate preventative maintenance and repairs for food and beverage equipment.
- Collaborate with culinary, sales, operations, housekeeping, and other departments to ensure successful event execution and client satisfaction.
- Partner with the Director of Operations and Scheduling Department to ensure appropriate staffing levels for all events.
- Assist with employee performance management, including disciplinary documentation, coaching, and follow-up in partnership with Human Resources.
- Support operational excellence by identifying opportunities to improve efficiency, service quality, and team performance.
Qualifications
- Minimum of 2 years of experience in a food and beverage management role, preferably in a high-volume hospitality or event environment.
- Experience managing both union and non-union employees preferred.
- Proficiency in Microsoft Office Suite, including Word and Excel.
- Experience with POS systems required; Clover Sports experience preferred.
- Strong leadership, organizational, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to read and interpret safety rules, operating instructions, procedure manuals, and event documentation.
- Ability to perform basic business math, including percentages, proportions, and inventory-related calculations.
- Ability to effectively manage multiple priorities and adapt in fast-paced environments.
- Flexibility to work extended hours, including nights, weekends, holidays, and shifts up to 16 hours as needed.
Working Conditions
While performing the duties of this position, the employee is regularly required to stand, walk, speak, hear, and use hands for handling equipment and materials. The role requires extended periods of walking and standing during events and may involve back-to-back shifts.
Additional working conditions include:
- Frequent exposure to varying temperatures, including walk-in refrigerators and freezers.
- Ability to regularly lift and/or move up to 100 pounds.
- Ability to work in loud, crowded, and fast-paced event environments.
- Ability to work long and irregular hours based on event schedules.
Equal Opportunity Employer
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Salary Range: $80,000 - $85,000