Head of Key User Management (Industrial & Corporate Customers)

Key Responsibilities

Business execution

• Responsibility for the Key User business, including revenue growth, margin, and customer pipeline

• Lead penetration into manufacturing and assembly line environments and build a strong industry-focused growth roadmap
• Drive major project conversions, on-site demonstrations, and application selling
• Drive solution selling combining tools, accessories, services, and application know-how
• Collaborate closely with marketing, product management, and regional teams

Business development

• Define and execute the country Key User strategy aligned with regional priorities
• Acquire, develop, and retain strategic corporate and industrial Key User accounts

• Establish long-term partnerships, framework agreements, and project-based collaborations
• Lead competitive take-away strategies and industry-focused initiatives

Team Leadership

• Lead, coach, and develop a high-performing Key User team
• Create accountability and implement disciplined sales call cycles and pipeline management
• Foster a strong hunting, opportunity-driven sales culture

Key Success Metrics

• Key User revenue growth (YoY)
• Pipeline value and conversion rate
• Strategic Key User acquisition and retention
• Industrial and assembly segment penetration