Job Summary: We are seeking an experienced and dedicated Quality Technician to ensure the highest standards of quality assurance and operational efficiency. This role involves meticulously managing critical quality data, maintaining ISO 9001 compliant documentation, and actively driving continuous improvement initiatives to enhance product quality across all departments.
Key Responsibilities:
- Control and monitor all ISO 9001 documentation, including Work Procedure Instructions (WPIs), internal audit records, and measurement system information.
- Investigate customer complaint issues, collect relevant data, update the customer complaint tracker, and report daily findings and corrective actions to the Quality Manager.
- Accurately update and monitor key performance indicators for Distribution Quality, Sales Quality, Customer Service Level 2, and the Customer Query System.
- Maintain and daily monitor the SIA Master Data spreadsheet for accuracy and completeness.
- Regularly update QA boards with critical safety, KPI, and quality-related information.
- Conduct thorough inspections of inventory related to customer complaints or internal failures.
- Develop and implement daily housekeeping plans to oversee and maintain cleanliness in designated areas of responsibility.