We are looking for a Client Services Manager to take ownership of the full client journey, from initial enquiry and onboarding through to ongoing care quality and satisfaction.
This is a fixed-term role for 10–12 months, with the potential to become permanent depending on business needs.
You’ll be based in our Chorlton office and play a key role in ensuring clients receive consistently high-quality, person-centred care while supporting and developing our care team.
The hours are Monday - Friday 8:30am - 4:30pm with occasional out of hours working required (pay provided for this). You will additionally be part of the on-call rota, for which you will be paid in addition to your base salary of £28,000.
Benefits:
- On-call is paid in addition
- 45p per mile for travel
- Up to £3,000 per year in our monthly bonus scheme
- Birthday off work paid after passing probation
- Qualification & career progression opportunities
- Access to Blue Light Card and Home Instead discounts
- We pay for your enhanced DBS check
- Employee Assistance Programme
- Holiday purchase scheme
Your responsibilities:
- Oversee the end-to-end client experience, ensuring consistently high standards of person-centred care
- Line manage and support the Care Quality Team
- Carry out staff supervisions, appraisals, competency assessments, and return-to-work meetings
- Conduct new client consultations, assessments, and onboarding documentation
- Develop, review, and audit care plans, activity logs, and medication records
- Maintain accurate records using Home Instead systems (including People Planner)
- Lead client and care professional introductions
- Build strong relationships with clients, families, and external professionals
- Conduct regular client reviews and implement any required actions
- Deputise for the Registered Care Manager when required
Who We're Looking For:
- Previous experience in the care sector in a similar role.
- Experience in care planning and quality assurance.
- Strong leadership and people management skills
- Excellent communication and interpersonal abilities
- A genuine passion for delivering outstanding, person-centred care
- Good understanding of care regulations and standards
- Confident IT skills (Microsoft Office/Google Workspace and care management systems)
- A willingness to learn new systems and tools
- Comfortable driving around the South Manchester & North Trafford area for various visits.
- Being a driver with access to a car is essential. Please note Business Class One insurance will be required.