Deputy CIO, Care Technologies & Informatics - Information Solutions

Job Description Summary

The Deputy Chief Information Officer, Care Technologies and Informatics is one of MUSC’s most consequential technology leadership roles. This executive is responsible for the strategy, deployment, optimization, and sustained performance of clinical applications and health informatics across the Medical University of South Carolina Health system, one of the Southeast’s leading academic health systems.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC002269 SYS - IS Senior Leaders

Pay Rate Type

Salary

Pay Grade

Health-00

Scheduled Weekly Hours

40

Work Shift

Job Description

As the primary bridge between Information Solutions and the clinical enterprise, this leader ensures that technology meaningfully advances MUSC’s tripartite mission of clinical care, research, and education. The Deputy CIO will shape how thousands of clinicians, learners, and researchers interact with technology every day—driving measurable improvements in care quality, operational efficiency, and clinician wellness across MUSC’s hospitals, ambulatory sites, academic environments, and statewide affiliate network.

This is a role for a proven health IT leader who thinks strategically, operates with rigor, and connects genuinely with the clinical communities we serve.

Scope & Reporting:

• Reports to the Enterprise Chief Information Officer (CIO)

• Direct leadership – Directors and senior leaders of

  • Clinical Applications

  • Clinical Informatics

  • Physician Builder and Analyst Programs

  • Epic Program and Portfolio Management

  • Digital Health and Patient Omni-Channel Journey

  • Governance, Optimization, and Operational Oversight

• Decision Rights (in partnership with CMIO, CTISO, DCEIO, DCIO/Ops, ACIO/ERP, System Leadership)

  • Clinical application and Epic standards

  • Clinical application roadmap and prioritization

  • Clinical informatics and workflow standards

  • Digital health, unified communications, and patient omni-channel platforms

  • Care Technology Council, Epic JOC, and governance forums

  • Priority, demand, and capacity intake funnels

  • Revenue cycle technology optimization (in partnership with Rev Cycle leadership)

  • Clinical applications, informatics portfolio, and budget

  • Operational oversight and reporting into the system governance framework

Key Responsibilities:

Strategic Leadership & Vision (20%)

• Define and champion MUSC’s clinical applications and informatics strategy, positioning Epic and digital health capabilities as core enablers of the tripartite mission and MUSC’s statewide health leadership.

• Develop and maintain a 2–3-year roadmap with clear milestones across clinical excellence, research enablement, academic training, digital maturity, and statewide integration.

• Align clinical technology investments with MUSC’s system-level strategies spanning the University, Health System, and statewide initiatives.

• Lead clinical and informatics governance structures that include representation from clinical, research, and academic stakeholders, ensuring coordinated decision-making across Epic, clinical applications, and optimization programs.

• Ensure clinical application roadmaps are coordinated with enterprise architecture, cybersecurity, data and analytics, and digital strategy – creating a coherent, platform-rationalized environment across MUSC.

• Ensure strategic alignment of clinical technology investments with regulatory requirements (CMS, ONC, Joint Commission) and industry standards (HL7 FHIR, IHE).

Epic and Clinical Application Portfolio (20%)

• Oversee the enhancement, deployment, and lifecycle management of the Epic EMR and all associated clinical applications across inpatient, ambulatory, perioperative, radiology, pharmacy, lab, behavioral health, and other clinical domains.

• Drive Epic maturity through a targeted optimization program, advancing HIMSS maturity model performance, Epic Gold Star and Honor Roll standing, and adoption of high-value best practices across MUSC’s statewide footprint.

• Establish integration strategies that drive standardization toward a rationalized platform environment across all regions and Community Connect affiliates.

• Oversee specialty clinical systems, including pharmacy (Pyxis, BCMA), cardiology (CVIS), radiology (RIS/PACS), laboratory, and perioperative information systems.

• Partner with Epic account teams, third-party vendors, and peer health systems to leverage the full value of the clinical application portfolio.

• Champion application and process improvements spanning enterprise system selection, utilization, and implementation—balancing clinical need, operational feasibility, and long-term platform strategy.

Health Informatics and Clinician Experience (15%)

• Provide strategic leadership for clinical informatics across inpatient, ambulatory, and ancillary care—emphasizing safe, effective, and efficient use of technology throughout the care continuum.

• Build trusted relationships with physicians, nurses, advanced practice providers, and other clinicians statewide to understand frontline needs and ensure clinical systems support—rather than burden—the people who use them.

• Lead the design and governance of clinical workflows, order sets, documentation templates, decision support tools, and user interface standards that improve quality, safety, clinician experience, and cross-site standardization.

• Champion the adoption of emerging technology such as ambient intelligence, AI-assisted documentation, and other agentic emerging tools that measurably reduce cognitive burden and support clinician wellness.

• Build and scale a structured physician builder and informaticist program that develops internal talent and extends informatics capability across MUSC’s campuses.

• Oversee clinical data governance and the integrity of clinical data assets used for operational dashboards, population health management, and research.

• Collaborate with MUSC’s data and analytics teams to develop real-time clinical surveillance tools, sepsis alerting, quality dashboards, and performance improvement platforms.

• Support the Chief Research Informatics Officer (or equivalent) in aligning clinical systems with translational research and IRB data use requirements.

Digital Health, Virtual Care, Patient Omni-Channel Journey, and Unified Communications (15%)

• Expand MUSC’s digital footprint by advancing virtual care capabilities, patient engagement tools, and digital health solutions that improve access, convenience, and continuity of care across South Carolina.

• Identify opportunities to streamline unified communication platforms, strengthen care team coordination, and integrate digital tools with the EMR and other clinical systems.

• Ensure that clinical communication and collaboration platforms meet enterprise standards for reliability, security, and interoperability—developed in close partnership with technology, security, and infrastructure leaders.

• Integrate digital and clinical application strategies into long-range planning, identifying investments that create durable value for patients, clinicians, and the organization at both campus and statewide scales.

• Drive the patient omni-channel journey through technology—orchestrating seamless experiences across digital intake, self-scheduling, patient portals, mobile apps, real-time feedback tools, wayfinding, and post-visit engagement platforms to elevate satisfaction scores, strengthen loyalty, and ensure continuity at every touchpoint across MUSC Health.

• Partners with revenue cycle leadership to optimize charge capture, coding accuracy, claims processing, prior authorization workflows, and denial management through clinical application enhancements, automation, and Epic revenue cycle module capabilities.

• Lead a structured optimization sprint cycle that identifies, prioritizes, and delivers high-impact clinical and operational system improvements on a rapid, repeatable cadence—using data-driven intake, stakeholder feedback, and agile delivery practices to continuously advance system performance and end-user experience.

Governance, Optimization, and Operational Oversight (15%)

• Own and operate the