IFM , Tech AI Manager

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Technology & AI Manager

Job Summary

The Technology & AI Manager serves as the strategic leader for all technology and artificial intelligence initiatives within the account. This role is responsible for developing and executing a technology roadmap that leverages AI, machine learning, and advanced analytics to drive operational efficiency, enhance client value, and create a competitive advantage. You will be the primary technology advisor to both the internal account team and the client, translating complex business needs into innovative and scalable tech-enabled solutions.

Duties & Responsibilities

• Technology & AI Strategy
  • Develop and govern the account’s long-term technology and AI strategy, ensuring alignment with the Master Service Agreement (MSA) and client business objectives.
  • Serve as the primary technology and AI advisor to the account and the client, presenting new opportunities and managing expectations.
  • Identify, pilot, and scale new AI and technology solutions (e.g., predictive maintenance, space utilization analytics, NLP for sentiment analysis) to address business challenges.
  • Establish and maintain a technology governance framework to manage the lifecycle of applications, integrations, and data platforms.
• Intelligent Performance Management
  • Design and implement an AI-enhanced performance management framework that moves beyond historical reporting to predictive and prescriptive insights.
  • Utilize machine learning models to forecast KPI performance, identify potential risks, and recommend proactive interventions.
  • Implement AI-driven dashboards and real-time reporting that provide the account team with actionable intelligence to optimize their performance.
  • Lead performance discussions at quarterly business reviews, presenting not only results but also data-driven root cause analyses and forward-looking strategic recommendations.
  • Analyze JLL’s ‘Client Voice’ satisfaction survey data using advanced analytical techniques (e.g., sentiment analysis) to uncover deeper insights.
• Advanced Analytics & Business Intelligence
  • Lead all account business intelligence and data science activities.
  • Collaborate with stakeholders to design, deliver, and maintain sophisticated BI reports and dashboards that visualize complex data and AI-driven insights.
  • Transform raw data into actionable strategic insights using advanced analytical techniques and machine learning models.
  • Oversee the fulfillment of all contractual reporting obligations, enhancing them with automated and intelligent reporting where possible.
• AI-Ready Data Governance
  • Establish and maintain a robust data pipeline and governance framework specifically designed to support AI and machine learning initiatives.
  • Continuously monitor and report on the account’s data quality and integrity, understanding its direct impact on the efficacy of predictive models.
  • Implement a comprehensive data governance plan, including data standards, processes, and audits to ensure a single source of truth for analytics.
  • Partner with Data Program Managers and engineers to design and implement strategic plans to improve data quality, structure, and accessibility for AI applications.

Performance Objectives

• Successful deployment and adoption of new technology and AI tools across the account.
• Demonstrable ROI from technology investments, shown through improved efficiency, cost savings, or enhanced client satisfaction.
• Measurable improvement in predictive accuracy and the proactive resolution of operational issues.

Key Skills

• Organized, strategic, and able to drive initiatives with minimal supervision.
• Experience in technology strategy, client advisory, AI project management, and business process optimization.
• Experience with technology governance, risk management, and compliance is highly beneficial.
• Ideally, you’ll have experience working in a large, diverse, complex organization with geographically dispersed teams and complex technical environments.
• Advanced skills in data analytics, business intelligence, and a strong conceptual understanding of machine learning and AI principles.
• Experience in the commercial property or facilities management sector is desirable but not essential.

Sound like you? To apply you need to be…

• Experienced in managing complex technology projects or portfolios, ideally in a regional or global context.
• Used to working with stakeholders with different experience levels, from entry-level roles to senior leadership, and can work and communicate effectively across organizational lines.
• Able to handle multiple strategic initiatives across a range of disciplines simultaneously.
• Possess deep technological curiosity and a proven ability to quickly master new platforms, with a strong foundational understanding of AI/ML concepts.
• An analytical and strategic thinker, able to simplify complex issues and solve problems creatively.
• Able to manage competing priorities, be resilient, and resolve conflict quickly to achieve desired results.
• Trustworthy, with the ability to establish and maintain a high level of customer confidence in the technology, data, and analytics space.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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