In this position, you will perform hands-on laboratory experiments, balancing technical bench work with team leadership and operational management responsibilities.
- Leads teams (Group Leaders and Direct Reports) serving clients in a laboratory setting and requires a strong laboratory presence. Provides role model leadership that fosters high morale and collaboration.
- Delivers technical contributions through hands on research to advance projects and initiatives. Serves as a technical expert in the lab generating data.
- Ensures proper training of all employees to ensure safety, quality, productivity, teamwork, and client service. Organizes inter-team cross-training to ensure service continuity.
- Uses Operational Excellence and Lab Management tools (ie training and capabilities matrices, standard Day and capacity/resource planning tools, etc.) to ensure efficient laboratory operations. Uses tools to organizes technical resources and staff to accomplish client goals within given deadlines. Monitors and adjusts resource allocation across teams.
- Ensure adherence to highest quality and efficiency standards in laboratory operations. Applies GMP/GLP in areas of responsibility; as appropriate.
- Tracks key KPIs including quality, safety, training and service metrics to ensure teams are meeting productivity and quality standards.
- Fosters positive client relations by interfacing effectively with clients and staff to create a superlative service culture.
- Continuously seeks to improve processes and efficiencies. Manages process improvement and cost savings initiatives.
- Oversees performance management and development of staff. Manages employee development and cross-training plans for staff.
- Manages communications between clients, group leaders, and other cross-functional groups. Facilitates meetings and disseminates administrative communications.
- Leads and manages recruiting for areas of responsibility.
- Demonstrates and promotes the company vision. Ensures compliance with company policies and contributes to the overall success of the organization.
- Communicates regularly with Regional Manager/Director for update on operations.
- Manages to ensure compliance with all laws and prevention of co-employment.
- Performs other duties as assigned.