Review, screen, and verify customer warranty claim forms and supporting documents.
Ensure all warranty claim data entered into the warranty management system is accurate, complete, and timely.
Coordinate closely with sales teams and customers regarding warranty claim handling and resolution.
Monitor warranty claim status and follow up on pending cases to ensure timely closure.
Analyze claim trends and provide recommendations to reduce claim rates and improve product/service quality.
Prepare regular warranty claim reports and maintain proper documentation records.
Support implementation and improvement of warranty claim management processes.
Conduct customer or site visits when required to investigate warranty issues and support claim management activities.
Communicate professionally with internal and external stakeholders to ensure smooth warranty operations.
Ensure compliance with company warranty policies and procedures.

Warranty Officer

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