Act as a strategic liaison between the Finance Shared Services Center (FSSC) and local business units across the region. Ensure mutual understanding and alignment of expectations, translating business needs into operational actions and vice versa. Drive value creation by supporting both client and FSSC interests, enhancing service delivery, and fostering strong partnerships.
Business Partnership & Communication
-Build strong relationships with country/regional Finance Directors and local business stakeholders.
-Translate business needs into operational requirements and ensure FSSC teams understand and deliver accordingly.
-Represent FSSC in client meetings, acting as a trusted advisor and strategic partner.
-Communicate operational constraints and opportunities to clients in a business-relevant language.
Metrics Ownership & Performance Management
-Continuously Review and adjust FSSC Metrics and maintain them in the respective location
-Monitor and interpret FSSC Metrics across finance operations.
-Identify root causes of performance gaps and support teams in defining and implementing improvement actions.
-Present performance insights to clients and internal stakeholders, ensuring transparency and alignment.
Scope & Service Understanding
-Maintain deep understanding of the scope of services delivered by FSSC.
-Align service delivery with client expectations and business priorities.
-Support service optimization initiatives and ensure continuous improvement.
Cross-Functional Collaboration
-Work closely with other local and global supporting functions to ensure cohesive service delivery.
-Initiate and Participate in workshops and initiatives aimed at increasing operational efficiency and customer satisfaction.
Process Optimization & Value Creation
-Support and lead workshops focused on process improvement
-Drive initiatives that enhance customer and employee experience.
-Contribute to the development of a cost-effective and scalable service model.
Compliance, Risk & Control
-Ensure compliance with policies, procedures, internal controls, and audit requirements.
-Identify, assess, and mitigate operational and compliance risks; report breaches and
manage incident logs.
-Support enhancements in controls and risk management through process improvement
initiatives.
-Manage data driven process improvement and ability to quantify impact of changes,
including required investments
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