Job Title

Process and Compliance Manager

Job Description Summary

The Process and Compliance Manager is responsible for enabling BAU Team members and leaders to perform their roles effectively and efficiently based upon approved processes, internal SLA’s/objectives and client KPI’s, at the same time ensuring PSC Portfolio Administration Team’s high-level motivation and engagement

Job Description

About the Role:

Lead end-to-end process improvement initiatives, including mapping, evaluation, documentation, and optimization of business processes across GOS Client Operations.
Ensure strong governance and compliance by driving SOC compliance, supporting audits, enforcing process controls, and maintaining standardized documentation.
Support client lifecycle activities, including new client onboarding, process due diligence, stabilization, and preparation of documentation for client pitches.
Collaborate across teams to implement process improvements, develop strategic standard processes, and strengthen a continuous improvement culture.
Oversee team operations by managing workload distribution, developing team capabilities, driving engagement, and supporting talent growth and strategic initiatives.

About You:

Bachelor’s degree with 5+ years of experience in data, finance processing, or real estate operations in an international environment.
Background in corporate real estate, finance/economics, and data analysis is a plus.
At least 1 year of experience supervising a small team in a shared services environment, with process transition and service coordination experience.
Strong technical and communication skills, including proficiency in MS Office and effective written, verbal, and presentation abilities.
Self-driven team player with the ability to work independently, collaborate across regions, and effectively engage stakeholders in a matrix organization.

Why join Cushman & Wakefield?

Cushman & Wakefield is a global powerhouse in real estate services, known for its entrepreneurial spirit, collaborative culture, and relentless focus on client outcomes. Our partnership with this client—a top 10 fortune 500 healthcare company ranked among America’s Most Innovative and the World’s Most Admired offers an incredible opportunity for the right person to make a real impact. working at Cushman & Wakefield means you will benefit from:

Being part of a growing global company.
Career development and a promote from within culture.
An organization committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only)

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”

Process and Compliance Manager

About the role