TITLE: IT Product Support Engineer/Analyst
WORKING LOCATION: Bangalore, India
WORK MODE: Hybrid 3 Days office and 2 Days WFH in a week
SHIFTS ANY: 8.00AM to 5:00PM OR 12:00PM to 9:00PM
Job Description
To strengthen our dynamic team at Eurofins NBLSC IT Solutions Environment Testing Germany GmbH, we are looking for you as soon as possible as an Application Support Specialist (m/f/d) – Solution Support L2/L3
Responsibilities
As an Application Support Specialist (m/f/d) – Solution Support L2/L3, you will be a key technical expert for the reliable operation and continuous improvement of our Microsoft-based core applications in a business-critical laboratory environment.
You analyze, diagnose, and resolve complex incidents and problems in 2nd and 3rd level support for our core applications (e.g. LIMS, CRM, industry-specific solutions) within a Microsoft technology stack.
You perform in-depth data analysis using Microsoft SQL Server to identify root causes, ensure data consistency, and support sustainable problem resolution.
You support the administration, configuration, and technical operation of applications hosted on Microsoft Azure and in hybrid environments, including Azure Virtual Desktop (AVD).
You analyze and troubleshoot interface and integration issues based on REST APIs and service-oriented architectures (SOA), ensuring stable data exchange across system boundaries.
You understand and trace end-to-end data flows between applications and work closely with business units to connect technical analysis with underlying business processes.
You create sustainable technical solutions, document root causes and fixes clearly, and support testing of bug fixes, patches, and new releases.
You work according to established ITIL processes and manage your tasks using enterprise ticket systems, ideally BMC Helix.
Qualifications
- Strong experience in a Microsoft-centric enterprise environment, including Microsoft SQL Server, Azure services, and Azure Virtual Desktop (AVD).
- Very good SQL skills on Microsoft SQL Server for data analysis, troubleshooting, and root cause analysis.
- Proven experience in 2nd and 3rd level application support for business-critical applications.
- Hands-on experience with REST APIs and service-oriented architectures (SOA).
- Experience working with enterprise ticket systems, ideally BMC Helix.
- Solid understanding of ITIL-based processes (incident, problem, change management).
- Strong analytical, structured, and solution-oriented working style.